This cd is committed solely to the purpose of supporting you with scripts and dialogues for recruiting experienced agents, new agents, and handling retention issues. My intention is not to provide you with magic wording so that you can manipulate the situations you experience, but to support you in the relentless pursuit of the truth in your work. The truth being finding out what new agents want and communicating back to them what you deliver, finding out what experienced agents want and communicating back to them what you deliver, and handling your day-to-day retention and management issues. At the end of this cd I would look to provide you with a strong footing and belief in a communication process in the above areas